Benefex OneHub
All Systems Operational

About This Site

Welcome to the Benefex OneHub Status Page!

We are here to provide you with the latest updates and ensure uninterrupted service. In the event of any service interruptions, we will promptly post updates here. Additionally, you have access to a comprehensive record of past incidents, including detailed root cause analyses and the preventive measures we have taken.

To stay informed about incidents as they occur, you can subscribe to updates using the button in the top right of the screen.

Please be aware that our OneHub Benefits platform undergoes scheduled maintenance every Wednesday evening to optimise its performance and enhance your experience

OneHub | Benefits Operational
OneHub | Recognition Operational
OneHub | Reward Operational
OneHub | Home Operational
OneHub | SFTP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 12, 2024

No incidents reported today.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved by the 3rd party.
May 9, 18:21 UTC
Update - We have seen a reduction in errors since the 3rd party deployed their fix. Systems should now be operating normally, but we will continue to monitor and verify.
May 9, 17:28 UTC
Update - The 3rd party have completed the roll out of their fix, however, while they test and confirm, we will continue to monitor the outage for the moment.

An update will follow shortly.

May 9, 17:09 UTC
Update - The 3rd party is still working on their fix being rolled out. Once again, we will continue to monitor their progress.
May 9, 16:21 UTC
Update - The 3rd party has identified a resolution and is working to push the fix to their product. We will continue to monitor their progress.
May 9, 15:50 UTC
Update - We are continuing to monitor the affected services, we have confirmed with the provider that they are aware of the issue and working to fix.
May 9, 15:20 UTC
Update - We are continuing to monitor the affected services.
May 9, 14:51 UTC
Monitoring - We have identified an issue with a 3rd party API causing issues with gift card redemption. This is only affecting the OneHub Reward product. We will continue to monitor and update accordingly.
May 9, 14:20 UTC
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.